The small print
How payment, trials and notice work, and the policies that keep children safe.
Terms and conditions
Payment is due before the start of each new term. Clubs are paid for by the term, and the term price is shown on our Clubs page and on the letter each school receives. A few clubs are charged per session instead; where that applies it is shown clearly.
We take payment by bank transfer only. Our bank details are on every invoice, and you can see your invoices at any time in your parent account.
Terms run for roughly 8 to 12 weeks and follow your school's term dates and national holidays, as agreed with each school.
The termly price stays the same whatever the length of the term, because we aim for 30 sessions across the school year.
Children can join at any point in the year. New children start with a four-session trial, which matches our notice period, and the trial costs the same as four sessions. Have a chat with your club teacher about the options.
Notice to stop attending is four sessions or the natural end of the term, whichever is shorter. Please give notice in writing; email is fine, and you can also give notice from your parent account. The date we receive it is the start of the notice period.
If you cancel near the start of a term after paying in full, sessions after the notice period are refunded in full. If a child has to stop for medical reasons, we will refund paid sessions from that point when we receive a doctor's note. Short absences are not refunded.
Policies
We take the safeguarding of children very seriously and work closely with our schools to meet their standards. Our teachers are trained to Safeguarding Level 3 and refresh this every year; assistants hold at least Level 1.
If you have a concern about a child's safety, speak to the club teacher or contact our Designated Safeguarding Lead using the details on this page. In an emergency, call 999.
Our full policy is reviewed every year.
We collect the information we need to run clubs safely: contact details for parents and carers, who may collect your child, emergency contacts, and relevant health information such as allergies. We use it only to run our clubs, keep children safe and manage payments.
Our full privacy notice explains what we hold, why, how long we keep it and your rights. Read the privacy notice.
We do not take or publish photographs of children at our clubs for marketing. Our social media use is kept to a minimum and is mainly used to advertise jobs.